The Spiders Web E-Waste Reclaimer
Privacy Policy
The Spiders Web E-Waste Reclaimer is committed to protecting the privacy of our clients, partners, and community members. This policy outlines how we collect, use, and safeguard personal information.
1. Information We Collect
We may collect the following types of information:
- Contact details (name, phone number, email address)
- Device information (make, model, condition)
- Service history (repairs, collections, donations)
- Workshop participation records
- Feedback or testimonials (with consent)
We do not collect sensitive personal data unless explicitly required and agreed upon.
2. How We Use Your Information
We use your information to:
- Schedule and deliver services
- Communicate updates, quotes, and confirmations
- Improve service quality and community outreach
- Share impact stories (only with permission)
We do not sell or share your personal data with third parties for marketing purposes.
3. Data Storage & Protection
- Information is stored securely using password-protected systems and encrypted backups.
- Physical records (if any) are kept in locked storage and disposed of responsibly.
- Only authorized team members have access to client data.
4. WhatsApp & Messaging
We use WhatsApp and SMS for service coordination and updates. By engaging with us, you consent to receive messages related to your service or community events. You may opt out at any time.
5. Photos & Testimonials
We may request permission to use photos or quotes for flyers, social media, or workshop promotion. No images or personal stories will be shared without your consent.
6. Your Rights
You have the right to:
- Access your personal information
- Request corrections or updates
- Withdraw consent for communications
- Ask us to delete your data (unless required for legal or service records)
To exercise these rights, contact us directly.
7. Updates to This Policy
We may update this policy as our services grow. Major changes will be communicated via WhatsApp, flyers, or our official channels.
8. Contact Us
For privacy questions or data requests:
Location: Eldorado Park, Johannesburg
WhatsApp: 0728478819
Email: info@thespidersweb.co.za