We are proud to offer ethical, affordable, and community-driven tech repairs. To ensure transparency and protect both our team and customers, please read and respect the following terms:

Repair terms

• No Guarantee Unless Specified: repairs are conducted with care, but unless a written guarantee is provided, The Spiders Web cannot be held liable for future faults or damaged.
• Deposit required: A Non-refundable deposit is required before any repair begins. This covers diagnostics and basic handling.
• Parts and pricing: If replacement parts are needed, customers will be informed in advanced. Pricing is fair and based on availability, labor, and sustainability.

Collection Policy

• 15-Day Notification Period: Once repairs are complete, customers will be notified. Devices must be collected within 15 days of notification.
• 2-Month Maximum: Any device left unclaimed for 60 days (2 months) will be considered abandoned and may be sold or repurposed to recover costs.
• No Storage Guarantee: We do not offer long-term storage. Please collect your device promptly to avoid loss or disposal.

Workshop Access

• No Entry Beyond Counter: For safety and compliance, customers are not permitted in the working area. This protects sensitive tools, components, and repair processes.
• Respect Our Space: We ask all visitors to treat our team and workspace with respect. Aggressive or disruptive behavior will not be tolerated.

Compliance & Traceability

• The Spiders Web is registered with DFFE, WasteHub, and the City Of Joburg. All repairs and e-waste handling follow official guidelines for safety, sustainability, and traceability.

Community First

• We prioritize local empowerment, ethical recycling, and honest service. Every repair supports our mission to reclaim, reuse, and uplift Eldorado Park.